Privacy Policy Statement - IKH Online Store Customer Register

General information

The privacy policy statement provides the customers of Isojoen Konehalli Oy (IKH) with information on the processing of personal data that is saved about customers in conjunction with registration or an online order.

Controller and contact details

Isojoen Konehalli Oy
Keskustie 26, 61850 Kauhajoki As
Tel. +358 (0)201 323 232

Register contact person:

Marja Haaparanta
Tel. +358 (0)201 323 344
verkkokauppa@ikh.fi

Name of register

IKH Online Store Customer Register

What personal data is collected?

  • Contact details given during registration or while ordering
    • Name
    • Local address, postal code, city/town
    • Telephone number
    • E-mail address
  • Data accumulated through the online service:
    • Purchase history: ordered products and their prices
    • Order delivery information: selected mode of delivery, delivery address and price of delivery
    • Data terminal identification data
  • Your consent to electronic marketing communications

What is the collected data used for?

The IKH Online Store uses personal data for:

  • Processing online orders and returns
  • Delivering orders and information and communications related to customership management
  • The data may be used for marketing purposes if the customer gives consent to electronic marketing communications during registration or after it.

How is the collected personal data stored and protected?

The IKH Online Store Customer Register is stored by electronic means on the system vendor’s own server in Finland. Personal data is stored in such a way that no unauthorised person has access to it. The Customer Register data is saved in a system, which only certain, predefined persons are entitled to use, each by entering their user name and password. The users are bound by professional secrecy. The system is protected by fire walls and other technological means.

Who processes my personal data?

Only the system administrators of the Online Store are authorised to read or edit the IKH Online Store Customer Register. The IKH retailers delivering orders can view only the personal data necessary for delivering the order and the delivery data of orders placed at their own shops.

How long is my personal data stored?

The IKH Online Store order system produces the material for the electronic archive of purchase receipts. Under the law, the receipt storage time is 6 years after the end of the tax year. Due to this, this data is stored in the IKH Online Store system for 7 years after the date of the last order.

What kinds of rights do I have?

As an IKH Online Store customer, you have the right to:

  • Gain access to your personal data stored in the system
  • Request the correction of your stored data
  • Cancel a previously given consent to marketing communications

How can I access my stored personal data?

You can make a request on using your rights by contacting our customer service. You can request access to your personal data, which is stored in the IKH Online Store system, by sending the request by e-mail to the following address: verkkokauppa@ikh.fi. Our customer service must be able to verify your identity, so your request should be sufficiently specific. We will notify you if we are unable to carry out your request, for example, due to the statutory storage obligation.

A list of all your stored personal data is available under “What personal data is collected?

How can I request the deletion or correction of my personal data?

You can make a request to the IKH Online Store customer service at the following address: verkkokauppa@ikh.fi. Our customer service must be able to verify your identity, so your request should be sufficiently specific. Please note that in some cases all the data cannot be deleted because the legislation requires some of the data related to the customer to be stored.

You can also request the deletion of a previously given consent to marketing communications.

As a registered customer of the IKH Online Store, you can also make changes to your contact details and give or withdraw your consent to marketing communications by going to “My Account”. The pages can be accessed by logging in with your user ID.

Is my personal data disclosed to any third party?

Isojoen Konehalli Oy offers IKH retailers an online shopping environment where the commercial relationship is formed between the IKH retailer and the online customer. The retailer that delivers the order receives data, which is necessary for processing the order, from the online shopping system by logging in with its user ID.

We disclose some data to third parties if the data is necessary, for example, for the payment or delivery of an order.

We forward data to:

  • The paying agent
  • The credit company (through the paying agent) when you select a credit company invoice or instalment as the payment method
  • Various transport companies (through the transport management system)

When transferring data, the data security is maintained at a high level in accordance with the General Data Protection Regulation of the EU.

Chat

We use Giosg chat for real-time customer service. Chats are deleted from the system automatically after 90 days. No personal data is collected through the chat service, but if needed, the customer service person may request contact details if these are necessary for further processing of the matter. Submitting personal details is then based on the customer’s consent.

Chats containing personal data can be deleted by customer request even before the 90-day limit by sending a request to the following address: verkkokauppa@ikh.fi.

Cookies

A cookie is a small text file, which a website saves on your computer or other device whenever you visit the website. Cookies help to collect data on the use of the service, the number of visits and other matters of a statistical nature. This data helps to develop, for instance, website usability, downloading speed, etc. Cookies also help us to identify your device, but they do not contain personal data and they cannot be used to run programs or save other files on your computer.

There are two types of cookies. The first type saves a file on your computer for a long time and this type of cookie is used, for example, for functions describing new data updated after the previous visit. The second type is the session cookie. This is saved temporarily on your computer whenever you visit a website or browse a page. The session cookie is deleted when you close the browser.

Cookies enable website functionality: for example, logging in. They also include web analytics cookies, which provide data on how visitors use the website.

Third-party cookies are used by advertisers, advertising networks, as well as measurement and monitoring service providers. These so-called third parties may set cookies on your data terminal when you visit a website, for example, in order to offer you targeted advertising or to compile statistics on the number of visitors at various websites.

The service also uses social plugins, which can be used, for instance, to share the website content on the social media. These websites may set their own cookies in accordance with their terms of privacy protection.

Blocking cookies

You can set up the computer to block cookies. In that case, we cannot guarantee that all our website features will function as intended, however.

The method of blocking cookies varies with the browser you are using. You can get further information from you browser instructions or other similar menu. If you do not wish to accept cookies, you can change your browser settings.

Please note that we regard cookies as accepted if you do not disable them.

We reserve the right to change this data protection statement as the legislation changes and we develop our services.

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