Order and delivery terms

1. General terms and conditions

IKH.fi is a place of trading hosted by Isojoen Konehalli Oy (Business ID: 0398874-7), where the vendor of goods is either Isojoen Konehalli Oy or an authorized IKH dealer (hereinafter referred to as the “Vendor”) who operates as an entrepreneur. With regard to each order, the name and contact details of the Vendor shall be indicated on the order confirmation.

The following terms of agreement shall apply to the business relationship between the Vendor and its customers.

The Vendor reserves the right to modify these terms and conditions by a unilateral decision without notice. The terms and conditions which are in force at the time of the order, and which the customer accepts while ordering, shall apply to each order.

The Vendor shall not be held liable for damage resulting from circumstances beyond its control. Circumstances beyond control are deemed as any unforeseen fact or change in circumstances, which is beyond the Vendor’s possibilities of influence, and which the Vendor cannot reasonably overcome. The Vendor shall be held responsible for notifying the Customer as soon as possible after being faced with circumstances beyond its control.

2. Customer

The Vendor shall sell products and services to any person of age (hereinafter referred to as the “consumer”) and, by guardian consent, also to any person under 18 years of age (i.e. business-to-consumer sales) within the borders of Finland except Åland. Business-to-consumer sales shall comply with the consumer protection legislation of Finland and the European Union. These terms and conditions shall be in force only to the extent that they do not restrict the rights of the consumer with regard to what has been decreed by coercive legislation.

Delivery time estimates have been compiled on the basis of information given by importers and manufacturers. The Vendor or any supplier it uses shall not be held liable for a delay resulting from an unforeseen change that may come from beyond its sphere of influence. A binding agreement of sale shall come into force when the buyer has received an order confirmation delivered by the system.

The customer shall, when placing an order, be held responsible for submitting full contact details, including at least the customer’s/consumer’s name, address, phone number and e-mail address. By submitting the details the customer registers to IKH Online Store's customer database and the details will be used in accordance with the register description. It is also possible to order without registration.

Data protection
Online Store customer data is stored in a customer register, and the data contained therein shall be used for processing Online Store orders and deliveries, as well as for providing information related to customership care. This data may be used for marketing purposes, if during or after registration, the customer has given consent to electronic marketing communications.
Description of file in accordance with the Personal Data Act: Privacy Policy

The customer may deny consent to the use and processing of personal data for marketing purposes and may inspect this personal data by sending a signed request, in writing, to the following address: Isojoen Konehalli Oy, Keskuskatu 26.61850 KAUHAJOKI.

Use of cookies
The IKH.fi website uses cookies, through which it can be further developed into an increasingly user-friendly site. The task of IKH.fi website cookies is to facilitate, improve and hasten the business experience. Cookies may also be used for the provision of offers and more personal product recommendations to the customer. A cookie is a small text file which the IKH.fi web server saves on the user’s hard drive. Part of the IKH.fi website content may entail acceptance of cookies in order to function properly. In all likelihood, the user’s web browser will accept cookies by default settings, but the user may also prevent the use of cookies by adjusting the browser settings or by removing the cookies from the browser after using the service. Further information on browser-specific instructions for use can be found in the manufacturer’s instructions.

3. Products and price list

The prices shown in the price list shall include VAT, but not transport costs / freightage, unless otherwise specified. Prior to placing an order, the customer shall be given notice of the price of each product together with its accompanying transport costs.

If there is a clear error in the price list, the product shall not be sold at a clearly lower price if it may be assumed that the customer understood the existence of the error.

IKH.fi Online Store prices may differ from in-store prices. In-store price inquiries should be addressed to stores directly.

When the price of a product increases prior to shipment processing at IKH, the ordered product shall be delivered at the original price. If any change is made to the order, the price of the product will be determined according to the price at the time of the change.

The Vendor reserves the right to limit the sale of products in exceptionally large consignments. The Vendor shall not sell any product at its place of trading for resale purposes.

Products that have been manufactured, ordered and modified at the customer’s request shall be granted no right of unilateral cancellation. In connection with a cancellation, any charges incurred from the order shall be levied in their entirety from the buyer.

4. Methods of payment

The co-operation partner for IKH.fi website payment methods is Svea Payments Oy (Business ID: 2121703-0). An up-to-date list of payment methods can be found on the IKH.fi website at the following address: Methods of payment

When paying with Visa, Visa Electron or MasterCard, the Vendor shall act only as the marketer of the products and services, beyond which it will deliver each product to the buyer. Payment Svea Payments Oy shall assume responsibility for consumer complaints on payments. For payments made with Visa, Visa Electron or MasterCard, Svea Payments Oy shall act as the product Vendor, whereby a sale will be created between the customer and Svea Payments Oy. The Vendor shall be held responsible for all obligations related to the sale. Svea Payments Oy is also the payee.

Svea Payments Oy
Business ID: 2121703-0
Mechelininkatu 1a
Phone: 358 (0)9 321 3300

Online banking:
The payment transfer service related to online banking payments shall be carried out by Svea Payments Oy in co-operation with Finnish banks and credit institutions. From the consumer’s point of view, the service will operate in the manner of conventional online payments.

5. Manners of delivery

Further information on manners of delivery can be found at the following address: Modes of delivery. The cost of delivery will vary, depending on the manner of delivery, and this shall be shown when placing an order.

As a rule, products ordered for delivery by post are sent on the next workday following the order at the latest. No delivery charge is levied for online orders that are collected from a retail shop. Due to limited availability, pick-up orders may include products that the retailer does not have in stock immediately. Such product replenishments will be delivered to the retailer from the main warehouse generally within 1–5 workdays, depending on the retailer’s replenishment order cycle, locality and transport schedules. 

The Vendor shall not be held liable for any delay resulting from circumstances beyond its control (force majeure).

If the availability of a single product is poor, or if there is a delay in its delivery for reasons independent of the Vendor, the Vendor shall not be under obligation to reserve other products of the same order for the customer. The customer may accept either post-delivery of the delayed product or cancellation of the order. Postal charges for a post-delivery will be charged in the normal way. Ordered products shall be reserved for no more than 7 days, after which the order will be cancelled, unless the customer has given consent to post-delivery.

6. Right of return / cancellation (consumers)

Under the Consumer Protection Act, a consumer has the right, after placing a distance selling order, to cancel it or any part of it within 14 days of receiving the shipment. The customer should provide a separate notice of such a cancellation to the Vendor. For a cancellation, it will not be sufficient to merely return the goods or fail to pick up the shipment. The product should be returned within 14 days of writing the cancellation notice. The IKH pick-up point retains the consignments for 14 days from arrival at the pick-up point.

The customer will be credited for the original price of the product and the original shipping costs less the return fee if the customer has used the customer return service provided by the Vendor via Posti. The product may be returned free of charge to the retail store indicated on the order confirmation.

The customer shall be held responsible for inspection of the contents of the shipment within 14 days, and before taking the product into use, for becoming familiar with its instructions and terms of use.

Returns should comply with the return instructions included in the shipment. These can also be found at the following address: Product returns, order cancellation

7. Guarantee and liability for lack of conformity

The guarantee shall apply to material and manufacturing faults that may appear in the product during the guarantee period. Product-specific guarantee periods can be found on the website in connection with product specifications.

The Vendor reserves the right to verify reported product defects. Charges for unfounded service visits shall be levied in their entirety from the buyer if the product has clearly been delivered for after-sales service without cause.

8. Notices of defect

A notice of defect with respect to an order shall be made to the Vendor. In connection with the return or notice of a product defect, the customer shall be under obligation to submit a certificate of purchase, receipt or some other proof of the time and place of purchase. The Vendor reserves the right to levy the charges incurred in a receipt search, from the buyer.

Notices of defects shall be processed in writing only to verkkokauppa@ikh.fi.

If a dispute concerning a sales contract cannot be resolved through negotiation between the parties, the consumer can submit the matter to the Consumer Disputes Board for resolution.

Before taking the matter to the Consumer Disputes Board, the consumer should contact the Consumer Advisory Service.

A consumer/customer has the right to bring any difference arising from this agreement for settlement by the Consumer Disputes Board. The customer may take legal action against the Vendor regarding any dispute arising from this debt relationship either in the domicile of the Vendor or at the district court of the locality in Finland that is the customer’s place of residence. If the customer does not have a place of residence in Finland, disputes shall be heard at the Southern Ostrobothnia District Court.

Because assistance for settling differences is offered by Customer Advisory Services and the Consumer Disputes Board free of charge, no agent’s fees will be reimbursed.

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